Frequently Asked Questions

What areas do you deliver to?

We deliver to many local towns and villages including:

  • Malmesbury
  • Chippenham
  • Cirencester
  • Devizes
  • Corsham
  • Melksham
  • Trowbridge
  • Warminster
  • Westbury
  • Bradford-on-Avon
  • Royal Wootton Bassett
  • Swindon
  • Marlborough
  • Tetbury
  • Stroud
  • Minchinhampton
  • Nailsworth
  • Faringdon
  • Witney
  • Abingdon
  • Fairford
  • Cheltenham
  • Gloucester
  • Thornbury
  • Almondsbury

If you are unsure please get in touch and we can let you know if you are within our area. You can also collect and return your order to our warehouse in Chelworth.

How do I request a quote/place an order?

To request a quote simply add the items you would like to hire to your basket and send us a quote request. Alternatively you can give us a call or send us an emailwith the details of your event and what you’re looking to hire. We will then check our availability and send you an initial quotation to get you started.

You can amend your quote as many times as you like until you’re happy and we then ask for a deposit to secure the equipment.

Do I need to pay a deposit?

We ask for a security deposit to confirm your booking. This deposit less the replacement cost of any losses/damages is returned to you once we have finished washing and counting your order. 

The deposit amounts are dependent on the size of your order and are as follows:

£50 on orders up to £500

£100 on orders between £51 & £950

£150 on orders between £951 & £2000

£200 on orders above £2000

Your deposit is also taken to secure your delivery dates. If your order is cancelled, this deposit is non-refundable. 

Can I change/cancel my order?

We understand that plans change. You can amend your order as many times as you like (subject to availability) and we don’t need your final numbers until around 1-2 weeks before we deliver, so there’s plenty of time to get things organised.

In the event that you need to cancel your order you may still need to pay for some or all of the hire cost depending on the notice given.

          For events held between May to September and in December:

Up to 60 days prior to delivery

61 to 90 days prior to delivery

90 days or more prior to delivery

Full rental cost

50% rental cost

No charge

          For events held in October, November and between January to April:

Up to 30 days prior to delivery

31 to 90 days prior to delivery

90 days or more prior to delivery

Full rental cost

50% rental cost

No charge

All cancellations must be confirmed to us in writing.

Can I view the equipment?

If you would like to view our equipment in person we would be happy to meet with you at our showroom in Chelworth to talk through your plans. Please get in touch to arrange a convenient time.

What are your payment terms?

Once you have confirmed that there are no final changes to your order we can send you an invoice. We ask for payment on or before delivery, and we can accept payment by direct bank transfer, debit card, cash or cheque.

Do I need to clean everything before it is returned?

All of our prices include dirty return. All we ask is that you scrape the plates of any food and empty the glasses, and then put them back in the boxes and racks they were delivered in.

What happens if something goes missing?

When we wash your order we will make a note of any items that are missing or returned damaged. We then email you to notify you of these items and you can have a look to see if anything turns up. 

If you are unable to find any of the missing items we then raise an invoice at the current replacement cost. The deposit paid when you confirm your order will be used to cover the replacement cost.  If the deposit is insufficient to cover this cost we will let you know.

If nothing is missing or damaged in your order, your deposit will be refunded.

A copy of the current replacement price list can be found here.

How long is the hire period?

Our prices are based on a weekends hire (Thursday/Friday to Monday) or a similar period mid-week e.g Monday-Wednesday. Extended hire prices are available on request.

When will you deliver and collect my order?

We plan to make our deliveries on Thursdays and Fridays. We then make our collections on Monday with the exception of bank holidays when this is Tuesday. Our delivery schedules are flexible so if you require a different day for delivery or collection please do let us know.

Each week we produce a schedule for our deliveries and will be able to let you know a 2 hour window for both the delivery and collection of your order.

If you would need us to deliver or collect on a weekend or a bank holiday there will be a charge for this in addition to our standard delivery charge. The charges are £30 +VAT for an anytime delivery or £50 +VAT for a timed delivery.

If you can't find the answer to your question here please do get in touch!

You can call us on 01666 577500 or email us on [email protected]

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