What happens if something goes missing?
When we wash your order we will make a note of any items that are missing or returned damaged. We then email you to notify you of these items and you can have a look to see if anything turns up.
If you are unable to find any of the missing items we then raise an invoice at the current replacement cost. The deposit paid when you confirm your order will be used to cover the replacement cost. If the deposit is insufficient to cover this cost we will let you know.
If nothing is missing or damaged in your order, your deposit will be refunded.
If you would like a copy of the current replacement price list please get in touch.